Shipping Policy for Digitalbridge (A Subsidiary of CPJO General Trading)
Last Updated: 23/02/2025
Thank you for choosing Digitalbridge, a subsidiary of CPJO General Trading. While we currently do not offer shipping, this policy outlines our future approach to shipping if and when we introduce physical product sales.
1.Order Processing
•Orders will typically be processed within 3 business days after payment confirmation.
•Processing times may vary during peak seasons, promotions, or unforeseen circumstances.
•Customers will receive a confirmation email once the order has been processed.
2.Shipping Methods
•We will offer standard and express shipping options at checkout.
•The estimated delivery time will depend on your location and selected shipping method.
•Orders will be shipped using a third-party courier service.
•Customers must provide an accurate and complete shipping address to avoid delays.
3.Shipping Costs
•Shipping costs will be calculated based on order weight, dimensions, and destination.
•The total shipping fee will be displayed at checkout before the order is placed.
4.Shipping Destinations
•Initially, we plan to offer shipping within the United Arab Emirates (UAE).
•For international shipping inquiries, customers can contact us at Payal@edruption.com
5.Tracking Information
•Once the order has been shipped, customers will receive an email with tracking details.
•Orders can be tracked via the provided tracking number.
6.Delivery Times
•Estimated delivery times will be displayed at checkout.
•Delivery times are subject to change due to external factors such as customs clearance or courier delays.
7.Undeliverable Packages
•If a package is undeliverable due to an incorrect address or refusal by the recipient, the customer will be responsible for return shipping costs and additional fees.
•If a package is returned to us, customers may request reshipment at their expense.
8.Customs and Duties
•For international orders, customers will be responsible for any customs duties, taxes, or import fees imposed by their country.
•Digitalbridge is not responsible for customs delays or additional charges related to clearance procedures.
9.Delivery Issues
•If an order does not arrive within the estimated timeframe, customers should contact us at Payal@edruption.comor call +971 544043660.
•We will work with the courier service to resolve any delivery issues promptly.
10.Legal Compliance
•This shipping policy complies with consumer protection laws of the UAE and will be updated as necessary to reflect changes in regulations.
11.Policy Updates
•We reserve the right to modify this shipping policy as needed. Any updates will be communicated through our website.
12.Contact Information
For any further inquiries regarding our future shipping policies, please contact us: 📍 Email: Payal@edruption.com 📍 Phone: +971 544043660 📍 Website:https://the-digitalbridge.com